1 reviews | Active since Aug 2016

09 Jun 2022, 16:22

Worst customer service ever. So belittled

Today at around 14:50 I was at the Wonderpark Mall shop looking for a webcam.

The gentle man who assisted me with picking one up was great.

MY PROBLEM AND EMBARRASSMENT WAS WHEN I GOT TO THE TILL. THE LADY WHO WAS ASSISTING ME SPOKE IN HER NATIVE TONGUE, IT WAS DEEP XHOSA OR ZULU. I ASKED HER, AS SHE CLEARLY COULD SEE THAT I AM HAVING TROUBLE UNDERSTANDING HER, WHY NOT USE ENGLISH AS I DO NOT HEAR A THING SHE IS SAYING. SHE LOOKED AT ME AS IF I DO NOT BELONG AND CONTINUED TO SPEAK IN HER NATIVE TONGUE. I FELT SO DISRESPECTED THAT I JUST TOLD HER TO FORGET THE SALE AND I TURN AROUND AND LEFT.

I WILL NEVER, EVER, PUT MY FOOT IN A INCREDIBLE CONNECTION STORE. THE WORST EXPERIENCE IF MY LIFE!

I live around Wonderpark, but I drove out to Makro to buy a webcam. YOUR CUSTOMER SERVICE IS APPALLING. SIES!

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