Worst customer experience

I tried phoning their number I couldn't get through then I tried web chatting to ask about my order which after 5 days is still sitting in order placed. Jack from customer support sent me a greeting after that he didn't say anything to me nothing. Its like he just left his computer open while he went about his business no I'm looking into it nothing and the worst this he didn't disconnect that chat so I couldn't get back to the queue to speak to someone else to assist me after 45 minutes (yes I checked) he texts a I'm sorry to keep you waiting.