Worst after sales service ever

I bought a macbook air at incredible connection 2 years ago. It is still under the incredible connection warranty and has stopped working twice this year. Both times I have sent it in for repairs with the technical service and it has taken over a month to come back to me, only to break again. I have now taken my laptop in again for repairs at the beginning of September, and discovered this week on Tuesday, that the laptop had only been collected for repairs this past Monday (2 weeks after dropping it off). I have no computer to work with. I will be waiting for 3 weeks this Monday and apparently incredible says that it takes between 14-21 days to repair (this is clearly not the case). It is the worst, slowest service I have ever experienced. There are no updates at all and no one ever gets back to you with information. I will never again buy from Incredible connection even though it is supposed to be a reputable company. I want my money back for this laptop and will take it and purchase from a company that provides much better after sales service. Incredible connection is more of an incredible frustration. I will not recommend this company to anyone, in fact i would strongly advise them to buy anywhere else.