Worse services ever

Worse worse worse service ever. I am never buying anything from incredible. On *4 May* I ordered a fridge online and added an alternative number for delivery. You confirmed delivery for *Thursday 7 May. I missed the warehouse call at work, but my alternative contact was called on Wednesday. On Thursday morning I told the courier about the alternative number since I was at work. He dropped the call, didn’t answer when I called back, and later said he left because I didn’t answer. The fridge was not delivered. I went to Gateway mall to open a complaint because online agents kept dropping my calls and one agent called me a **** and hung up. I was told the case would be resolved with delivery on Wednesday 13 May. I took the day off work, waited all day, but nothing was delivered. No calls, no messages, no communication. I kept calling customer service, but agents were rude, dropped calls while speaking, and gave me an email address that doesn’t work. They also **** about speaking to a manager and promised callbacks/emails that never came. I wasted around R550 on transport and airtime, had to take time off work, and ended up driving to Cornubia Mall* to collect the fridge myself. Head office only offered this after weeks of waiting. The treatment I received made me stressed and I even cried. This is unacceptable. Your agents are rude, dishonest, and unhelpful.