Worse service I have ever experienced on an online store people don't make the same mistake

Between them and FEDEX I have never in my life dealt with a more pathetic customer service , I ordered 3 items on the 4th of April , and it was lockdown so no rush. But the 4th of May 1 item of 3 gets delivered , when I try contact incredible connection to chat via their website , online spend about a hour waiting then I am speaking to a ghost or someone incapable of chatting back so they just ignore. Then according to their tracking number FedEx picked up the parcel on the 15 th and 1 of the 2 items was delivered on Monday 18th , but for the life of me I cannot find out where the 3rd item is . If you try via fedex you speak to a virtual thing that cannot answer any question asked of and all I want is to speak to a dam person. SO NO 3RD ITEM AT THIS RATE I GUESS IT'S NEVER COMING. I have emailed incredible connection logged complaints and guess what NOTHING