Worse service from online with deceiving Click & Collect through false advertising

I've never met such negativity and less care for a customer than the online team and customer service department of Incredible Connection. What's worse is that I received very clear feedback that stated "there's nothing we can do; you will wait and that's it". I'm appalled to say the least. From the cold and one-sided person managing the chat service on your website, Peter, to the very rude and condescending attitude of Fortunate on the customer service line, to Tshepo the Supervisor in that department who flat out refused to speak to me and never even bothered to call me back after I asked Fortunate to tell him it is urgent since their offices closed at 1pm. All I got out of you is a very quick reference number for my complaint, and an attitude of trying to get rid of me when I was furious and looking for help to resolve my issue. Being told to wait and stopping all possible attempts at resolving my query is pathetic. The worst part is - the store manager Pat in Richards Bay Boardwalk was a star!!! She tried her utmost to help me resolve this, going as far as thinking outside of the box, calling customer service, calling SABC licensing, and doing everything possible to assist. She is to be commended for her star performance and it is ONLY because of her that I am not cancelling this purchase. I'm so sad to learn that despite with her attempts to deal with Head Office Customer Service, she too was met with this same don't care attitude. How can you run a business like this where you are right out deceiving in your Click and Collect purchase option on your website. The TV was right there, I paid for it, ready to collect, yet someone was enjoying doing nothing on a Saturday, refusing to do their work that they are paid for, and now I have to wait 48 hours (business hours I have to add!) to get my purchase. You falsely advertised that you can buy on your website and go and collect it by omitting that there is an extended period of time you have to wait until it is processed. It is clear that nobody bothers about customer service, except the store manager who called me several times today to help me, even confirming she will try again tomorrow to see if she can still succeed. THAT is going the extra mile, but your online department has the most disgusting attitude ever!!! I will never buy from your online store again, and I warn everybody out there to be very careful when you do. Rather go in store or go elsewhere where the service is far better. You guys can learn from Takealot.com who knows how to deal with customers.