JB
John B

1 reviews | Active since Jul 2026

16 Mar 2015, 13:00

Will never buy anything from this group again

On the 3rd May 2014 I bought a Lenova G500 from the Cresta Store. A few weeks ago I noticed that the right hand hinge on the screen was broken. The computer is stored in a Dell computer bag when it is in transit. I took the PC to the Cresta Sore and after the technician fiddled on it with a *****driver I was told that they cannot fix it and would have to go back to the supplier for repairs. As my data was not backed up, I took it to the Fourways Store a week later and handed it in. They contacted me 2 weeks later to advise me that I BROKE THE PC AND WOULD HAVE TO PAY FOR THE REPAIR!!! The PC is insured on a all risk policy and if I had broken it I would have claimed under that. I am highly offended by there attitude in this matter and do trust that this report will prevent a lot of people from buying from them in future.<br> <br> John

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Replies (1)
Incredible Connection
Incredible Connection's reply16 Mar 2015, 16:11
Official
Hello John de Beer,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 716614

Thanks and kind regards,
Veni Byers