Where is my Kindle Tablet!!!

I purchased a Kindle Fire at Incredible connection village mall and a few days later it didnt work. I returned it on 28 December 2022 for assessment i have been taken from pillar to post. I went to the store 2 weeks later to follow up on the status and was told the tablet had just been sent for repairs..Seriously after 2 weeks!!!! No one at this store has an answer each week i go there noone knows where my daughter's tablet is or when it will return. The service is bad. The employees at this store do not make an effort to follow up. No is taking any responsibility. Unbelievable service