What service?

WhatsApp message sent to regional manager this morning regarding poor service at Boksburg Retail Park. "Good morning Jeremy. I want to escalate this matter regarding the Fitbit Ionic watch that was accepted by your Boksburg Retail Branch on 25/4/19 almost three weeks ago. I was contacted last week and informed that the branch has been issued a credit of R3700 – the price that I paid for the unit. This is not the list price by the way and this price was offered to me in lieu of once again ********** service offered particularly by this same store and your company. Something is seriously wrong at this store which requires immediate attention and addressed with particular staff involved! I was informed last week that I can come into the store and pick an inferior product as a replacement as Incredible Connection had discontinued this Ionic, which I dually declined and informed Rashad this is unfair. I want a watch, if not the same, with similar features. Later I went on your website and checked looked for a watch of similar value, knowing good and well what I new Fitbit Ionic costs. I called Rashad and said I would like the Huawei watch as a replacement and he then informed me that I would be required to pay in – of course I declined this and tried to explain the reason for me acquiring the Ionic at this price in the first place, which he was not interested in. The following day (Thursday 9/5/19) I called asking for feedback, he Rashad) informed me that he had found a new unit and it was based in the Cape and he will get it here. 6 hours later he still hadn’t completed any of the paper work (I have voice recorded calls to prove this). The next day he called to inform me that the unit is on route but he cannot advise when it will be in JHB, or at this store more particularly. I said that I feel that between him, Ruth and Karabo (who I haven’t heard from in possibly a week) don’t give a **** about their clients and it’s a simple care free attitude that is expressed. Quite simply, we don’t give a ****!! Let me tell you, that is **** poor! Yesterday, once again, I am following up. Rashad is unavailable… I call and speak to Ruth, she doesn’t know anything of it, but will call me back before the end of the day… At 16:58 she calls me to inform me that the unit is on route, but she cannot provide me with any tracking information as it is an inter-branch transfer, but being transported by RAM Couriers. Well RAM are able to provide tracking information…. Seriously, Jeremy, what kind of area/branches are you running here???? As GOD is my witness, I will never support this Group ever again! Absolutely **** poor…! Can you get me some answers please????"

Almost three hours later and still no feedback. Guess their service offerings stem from how their management conduct themselves