what a poor service it is

<p>It's very disappointed for the aftersales service at East Gate shop of Incredible Connection, I bought a HP Office Jet 3830 on 26 Nov 2016, and sent back the shop for repairing paper jam on 05 Feb 2017, nobody informed me to collect it, and no contact details on the receipt for repair, then I had to go to the shop again to confirm when I can collect it. I was informed to collect the fixed one on 25 Feb 2017, it was surprised to find that they gave me a wrong one with wrong serial number when I opened it at home, and there was still a problem on color printing. I returned it back shop on 4 Mar 2017, when I informed and collected on 1 Apr 2017, it is frustrated that the printer missed a part, I refused to collect it. So far, nobody informed me what the status it is till today 4 July 2017.</p>