Warranty Service

<p>Severly upset about the call I made today. I went to Incredible connection on Sa****ay to hand in a set of bluetooth earphones under warranty. I was told that the suppliers are closed on Sa****ays, and as a result they couldn't determine whether my headphones should be replaced or had to be repaired, but that she would ensure that my problem was actioned first thing Monday morning. I accepted this and signed in my earphones. I recieved a call later where the technician indicated that she would be on leave on Monday but that she would make sure that the technician that was available took care of the problem. Really happy with this woman. She was informative and happy to assist.</p> <p> </p> <p>Today, after waiting all day to recieve that call, I decide to call the Incredible Connection to find out if they had heard anything from the supplier. Firstly, no-one apparently knows anything about the earphones. After being forwarded around I get to the Servicing department, who doesn't know anything either. Then I ask if they could please look up the documentation as I had signed it in and the technician asks if it's the Phillips headset? I say yes, and he states that, yes, he saw the headset but he doesn't know what to do with it. I then described my problem to him and tell him I need to know whether or not it can be replaced. He then say he can't call the suppliers now because it's already 5'o'clock and they close at 5.</p>