Warranty Nonsense

<p>I purchased a Brand New Lenovo tablet cash at Incredible connection cresta as a gift for my 5 year old son. 2 weeks later the tablet starts giving issues. Two or three months later we phone Incredible connection. They refer us to Partserve. We contact Partserve & they advise us to bring the tablet in. Tablet is taken in.A day or 2 later, Partserve contacts me & advises that there is a fee of R450 that needs to be paid as it is a software issue & software is not covered under the warranty. I call Incredible connection & speak to Jabulani and explain to him that when purchasing this tablet nobody advised us to read the Terms & Conditions as certain things are not covered under warranty & the <br />tablet was only two weeks old & it started giving issues. Jabulani puts me on hold & comes back & says he spoke to his senior & the senior advised that we should bring the tablet in & they will see what they can do & they will liaise with Partserve and sort it out.A few months later I bring the tablet in to incredible connection & they take the tablet & advise within 7-14 working days it should be sorted. Yesterday I get a call saying it's R480 to fix it. I call incredible connection today & speak to Kerwin who then puts barbara on the line and she tells me that alot of customers say they were not told & she knows the sales people do not tell customers about the warranty & that I can go to hello peter etc & I can speak to her manager & she then puts Dennis on the line & all of them are singing the same song about "unfortunately software is not under warranty". How on earth do you sell an electronic device & not tell your customers about what is & is not covered under warranty & still tell your customer <br />you "know that the sales staff do not inform customers of the warranty" & still say there is nothing you can do. how on earth does a 2 week old device have software issues & still the customer must pay for the software to get sorted.Incredible connection/Lenovo Sour sour service & support...#I'd like my money back that I paid for the device so i can rather get my son a samsung that would work much longer then 2 weeks!!!!!</p>