Warranty Nightmare
<p>Good day to whom it may concern</p> <p> </p> <p>I find myself writing this review due to the fact that my Asus RoG laptop was purchased Nov 2015 and was still under warranty of 2 yrs </p> <p>Mind you this is no normal laptop and i ended up dropping R25 999 of hard cash to purchase the lovely beast and take her home with me</p> <p> </p> <p>Our story begins one fateful but lovely sunday morning ,10th of feb to be exact</p> <p>I opened my laptop bag eager to play the new fallout game i had just recieved and you could only imagine to my surprise when my laptop refused to power on (i started sweating lead nuggets)</p> <p>What could be wrong i asked myself ?</p> <p> </p> <p>Fast forward 2 hrs and i found myself a very unhappy chappy but none the less standing outside incredible connection cavendish waiting for the shop to open so i could drop this beasty off to be looked at.</p> <p> </p> <p>I book my laptop in and immediately the techxperts guy books i all my equipment and i mean everything incase its all needed to be sent back in </p> <p> </p> <p>I am informed that the repair could take up to 21 days to be completed but that is worst case scenario so i reluctantly agree and hand everything over as i know ive dropped some pocket changing moola to be able to purchase this monstrosity of a gaming laptop as its my only item of entertainment </p> <p> </p> <p>Its my only source of entertainment because im currently serving in the military actually the South african Navy to be exact and i spent this large amount of money as i needed the mobility of the latop as i can be going anywhere on a moments notice</p> <p> </p> <p>The techxperts guy said he would get back to me eith feedback and i felt like things were starting to look up ... Little did i know </p> <p> </p> <p>2 weeks passed and i didnt even recieve a call to give feedback so i called the shop and was told they hadnt heard anything but would get back to me asap</p> <p> </p> <p>2 more weeks past and still nothing not even a phone call so monday the 6th of march i decide hey lemme find out whats going on so i call the shop and spend 15min of hold to finally talk to someone in the shop who informs me techxperts are currently busy so he takes my details and says they will phone me back in 10min</p> <p> </p> <p>The day passed and no phone call ??</p> <p> </p> <p>I just want to know what must i do from my side?</p> <p>How can i convince you to help me ?</p> <p>I spent more money getting that laptop that day than i have in my entire life at Incredible connection because i know the company keeps customer satisfaction as its highest point</p> <p> </p> <p>But the service i have received regarding this matter is not one of a well established business </p> <p>I worked in the IT sector for many years before the navy and all i can say is this is the worst feeling to have been given by your company</p> <p> </p> <p>When i look to buy another gaming latop can i expect the same experince?</p> <p>I will leave you with that thought</p> <p> </p> <p>Kind regards </p> <p>Unhappy chappy</p>