WARRANTY IS WORTHLESS

I purchased a new DSTV remote in June and last night it stopped working. I took it into the local store and was told that they are only a retail outlet and that I had to take the remote and the decoder to a local Multichoice store to have it checked. When I told the salesman that there was nothing wrong with the decoder as I could use an old remote with it I was told that that is the process. Why put on your invoices that there is a 1 Year warranty then expect me to a) disconnect my entire system b) travel into town and waste my time and money when clearly the problem is with the remote itself. For what all of that will cost me, I might as well go elsewhere and buy another one, which is exactly what I plan to do. BUT NOT AT INCREDIBLE *******ION. You have no idea about customer service, in store attitude and as for your understanding of Warranty - educate yourselves as your stated warranty is worth zip.