Warranty *****

Bought a laptop online and my niece went to collect it at the Northgate Branch. Computer now has problems and when they took it in for repairs we were told the 3 year warranty does not apply because we did not register for the warranty. None of us were told that we need to register for the warranty. Not verbally at the store. Not electronically on Proof of payment comms. So do we now not have cover due to the lack of information from Incredible Connection? If a warranty for three years already exists, do you now not help a customer just because of a registration? Is the warranty based on registration or is the warranty existing by service rendering?