Warranty

I bought a Lenovo laptop in October last year and early this year it uses to take a while to switch on, it will loading and loading for a while. In February this year, the laptop was loading but it didn't switch on. It will say something like repairs loading and I was not able to use it. On the 5th of February 2021, I took it to Incredible Connection Cresta and they told me that it will take up to 3 weeks to repair my laptop and they will call me. 3 weeks pass and I was concerned because I need that laptop for work, so I called them and they said they would transfer me to the technical department, they put me on hold for a long time until I hang up.

On the 1st of March, I decided to go to the store and find out what's going on. They called the people that are doing repairs and I was surprised when they told me that my laptop has water damage. I am 100% sure that I have never spilled water or any liquid on that laptop and I am the only one who is using that laptop. Jabulani from the store said he will be sent me pictures showing that it is water damage and he never did because it is a lie.

From the 1st of March, nobody contacted me so I decided to go to the store on Saturday, March 6th and they told me to come on Monday because the people who are doing repairs are not working on weekends. So today I went to the store and nothing has been done, they told me the same thing that they will send me pictures and my laptop will not be covered under warranty but I will have to pay.

That is so unbelievable. This laptop is 3 months old and now they want to send me the picture of someone else's laptop and say it mine. I am not willing to pay for something that I didn't damage and it is a manufactures defect. I don't want to talk about the horrible customer service and lies. I am wondering how long will I have to wait to get my laptop back. nobody cares about resolving this. It's been a month and I don't have any feedback other than lies that they can not back up.

My side hustle is on hold since they decided to keep my laptop for more than a month. I am not sure if they will reimburse me for that and for the inconvenience of the trips to the store and phone calls. I am so disappointed with Incredible connections. I repeat that the laptop has no water damage. It is quite disturbing that you want to charge me for the item that is still under warranty. MAY I HAVE MY LAPTOP BACK PLEASE, IN A GOOD CONDITION!

THIS IS A HORRIBLE, FRUSTRATING AND DISGUSTING CUSTOMER SERVICE I EVER EXPERIENCE IN MY LIFE