Waited 2 MONTHS for laptop they never booked in.

I went to the Incredible branch in the Kolonnade with my laptop to get an insurance quote and repair, and after booking in my laptop the repair guy said he would phone my the next day with a follow-up. Didn't happen. After a few days I phone to find out what was going on and was told the repair guy was off sick and I have to wait for him to get back. A few days later the repair guy phoned and said that he needed to send the laptop to another company as it was a motherboard issue, however it could take 2 to 3 weeks.

Two MONTHS later with no follow up I tried contacting them but continued getting the run around. Staff told me they would follow up with the order and would phone me back shortly never to phone back again. Eventually I told the one staff member that I was becoming convinced that they had in fact ****** the laptop as no one is willing to talk to me, at which point a staff member found it and told me that apparently it was never booked in. So the laptop was lying in their store for 2 months. I was then told to come and pick it up. They didn't even try to sort it out, just told me to come and pick it up. When I did, they forgot to give me the cables with which it was booked in and I had to go back again to get. When I asked for an explanation, I was told that it was on top of other laptops booked in before lockdown. When I asked why nobody followed up with me after my queries, I got no answer.

I don't know if it was utter incompetence, or if the guy did try to ***** the laptop quickly brought it back once I started asking questions, but the fact is I will never deal with the Kolonnade branch again, and probably not the company. Ironically, I went to them instead of the other smaller businesses in the surrounding thinking they were the professional franchise, and it turns out I was horribly wrong.