Very upset for NO CONTACT after SEVERAL attempts.

The order was so easy. But please help me I have sent more than 10 emails for ANYONE to contact me regarding the suburb on my order. I have tried online chat aswell. And the number sent on my sms regarding my package being sent doesn't work at all. I am literally stressed out of my mind with this. Been trying to have anyone contact me before delivery as it is out for delivery and I cannot reach anyone to ensure the right suburb. This has been a problem in the past that packages go out to the wrong suburb. I am desperate for anyone of Incredible Connections online department to contact me.