Very Unhappy Client

We Purchased a TV through Incredible Connection online, we made sure that there was stock on that specific TV before we made the payment, just to find out 2 days later that there is no stock available, we then received an email from Nozipho Ndlovu on the 24/02/2022 stating that she is apologizes and that we need to send back our banking details for the money to be refunded we have sent follow up mails to Nozipho with absolutely no feedback on the progress, we made the payment on the 16/02/2022 - and we are currently on the 22/03/2022 and the money has not been refunded - we need this money to be paid back today Thanks