Very poor aftersales service

I took my projector in for repairs more than two weeks ago and only today received feedback that the repair quote has been accepted. Now the spares need to be ordered and it will take another 4-5 days then the repairs will be done and the machine send back to Welkom branch. I took an extended warranty on this and feel that the time span is way too long for proper service to your clients. I will in future advise friends and family not to support Incredible connection due to poor service delivery.<br>