VERY BAD SERVICE!!!!

WORST service received!!! My boyfriend took in his laptop to incredible connection 12/07/2020 looking for a charger for his Dell laptop. A lady assisted us and showed us the price of the original Dell charger being R1200 .. At that stage we could not afford it and asked her for a cheaper one. Without her looking on the battery how much volts can the laptop handle she plugged in a universal charger...something burnt inside with smoke coming out. My boyfriend then left the laptop there because they have to fix it as the laptop was working 100% before that he just needed a charger because our puppy bit his... It's more than 2 weeks later and he had to call them every time to follow up... First they said they will probably give him a new laptop because fixing the laptop would be around R5000 we then went to the store a week later and Siya said that he will speak to his manager on Tuesday 21/07/2020 once again my boyfriend had to call them... Left it until 27/07/2020 we then spoke to the supervisor/manager she Said she will get back to him... Which did not happen he followed up again 28/07/2020 and she advised him that the laptop was sent in for repairs she will inform him once it's done... Well well let's see what happens! So disappointing!!!