Very Bad Experience

Had an exceptionally bad experience at the Eastgate store today.

I app**** for credit online as I would like to purchase a new laptop, I was pre-approved and instructed to go into the store (Eastgate) with supporting documents.

I was assisted and told to go to the credit desk, but the lady that deals with this was out, after about 15 minutes she returned to the store and began processing my application. She spent the first 5 minutes of our interaction on a personal call, alternating between talking to me and making plans with her friend to "drink some beers and braai some meat tonight". We eventually finished my application and I went to choose the laptop I wanted - once i'd chosen I was told that yet again she was out of the store.

The salesman: "This one, she is always out of the store"

I waited for about 15 minutes and then asked the sales person to call me when she was back - this never happened. I went back about 4 hours later and was told that she had gone home and that no one else could help me.

I voiced my disdain for the poor service and said I would go to East Rand Mall instead.

I didn't experience any better service at East Rand Mall either, after about 20 minutes of looking at the laptops on display I was only assisted only after asking - the staff were all sitting around, visibly on their cellphones and not assisting customers at all. They also couldn't assist me as my application was assigned to Eastgate - even after telling them that I refuse to go back there they didn't offer me an alternate - which I'm certain could have been done.

I have never purchased from Incredible Connection and after today I most certainly never will, I work in retail as well so I have an understanding of customer service but this is hands-down the worst service I have ever received.