Very Bad Customer Service

Very bad customer service at Incredible Connection. We bought a Xbox One S online in 28/04/21. The console stopped working in September 2021. We returned the console to their branch in Gateway at the on 27/09/21 and were informed that they will contact us for the console to be picked once it's being repaired no later that the 18/10/21. We never receive no phone call orany form of communication. We decided to go to the store to find out what is the delay and why no contact about the status of the console only to be told that the warranty expired. What disturbing is that the console sat in the store with no form of communication informing us about the expired warranty. The console would remained in the store without being repaired had we not gone to investigate its status be ourselves. We were under the impression that the console has a one year warranty and no one bothered to explain the warranty details to us. Now we have a console which is only 5 months old but does not work and a store who doesn't want to take responsibility for defected product. I've emailed but still no reply. Their store technician is of no assistance and almost speaks in a manner of trying to get rid of the customer rather that's assist