Utterly useless! Uncooperative and ********.

That is a quick summary of my feelings towards them right now.<br> <br> Early December I sent my phone and tablet in for assessment to see if they can repair the devices, which well to put it bluntly should be very easy, but they do not work with the particular brand, and that is good and well. The only request I have then is send me a damage report that I can forward to my insurance.<br> <br> Unfortunately they seem very inexperienced with this, since I have been struggling to find a report from them. The one moment the excuse is, OH WE SENT IT. I check my mail, I never received anything, not even in my spam. Eventually I go in to sort it out in person, which failed as well. Spoke to her manager who is not much better judging by my experience with him either. Is it too much to ask to do something that simple or are they that *********** that even something like that is too much for them.<br> <br> Doubt I could be more disgusted with a lack of service.