Utterly poor service

I have never come across a retail store with such poor service as Incredible Connection ClearWater Mall. Firstly, they advertise products they don't have available. Secondly, utterly poor service.

My three week interaction with Incredible Connection ClearWater has been horrific to say the least. I first tried purchasing the Jabra Elite wireless earbuds but their online website gave an error message. Than i decided to go to the store and do the online purchase in-store so they could assist me with my purchase. This was a mistake, because they could not assist me. At this point i was irritated and worked out without buying anything.

After i cooled down and thought about what happened, i decided to go back and talk to someone at the store who could assist me with my purchase. the store manager Velaphi with the sales manager(cant remember her name) who advised me to pay for the device which at this point was the Xiaomi Redmi Note 8 Pro 128GB going for R4899, to speed up the delivery process because head office would see that i paid for the device already. I took their advice and paid in full for the device with my credit card and they handed me my slip with a print out document indicating the product code and how much the device cost. They told me that i'll have the device within 10 working days which i was fine with. The sales manager phoned me on the Thursday of that same week to inform me that the device would be delivered on on Friday but she cant give me a time. I was really pleased that they stayed true to their word and i would get my phone sooner than expected. At about 19:00 on Friday evening i arrived at the store expecting to collect my phone, but guess what... the store manager come with another excuse of why they could not give me my phone which i paid for already. He said that their supplier did not have the color black in my phone, which i rep**** that i did not specified which color i would like seeing that i like all four colors the Xiaomi Redmi Note 8 Pro 128GB comes in. So again they made their problem the customers problem. Now at this point i'm fuming because of the cheer ignorance and lack of customer service displayed at Incredible Connection ClearWater... The store manager gave me some sob story of how he'll make sure to contact the supplier on Tuesday to make sure they they'll send any color and that he'll phone me personally to inform me whats happening... guess what, its Tuesday and the time is 16:17... i have not received a call from the store manager. I am dumbstruck and appalled at how Incredible Connection does business and how they treat their customer. If today i don't get my device which i paid for in full... i'll be logging my complaint with CONSUMER GOODS AND SERVICES OMBUD.