Utterly pathetic online and customer care service.

In early January of 2024 I bought a laptop instore - receiving a R750 Student Voucher which I used to purchase a Microsoft Office Pack which was on special for R699 on 20 January. After a week I kept tracking it only to see that it was at the same place for nearly 5 days. So I called Customer Care and they told me they would look into it and let me know - Noone called me back. I then spent the following week calling customer care daily (logging my complaint #***). No answers. I eventually called the courier they used (SkyNet) to be told by them that my parcel was lost on the 23rd of January already. Noone had bothered to let me know. I then again spent my own money trying to phone and find out if a new package could be send to me but was told that there was no more stock. This was the 02 Feburary already.

So now I would be put in a position that because they lost the parcel - I would have to now buy the Office for R1199 and not R699.

I then called to ask for assistance in having the voucher I used recredited. I was sent some "tax certificate" with no communication about how long recrediting my voucher would take (05 February).

Today - the 14 Feburay I have AGAIN called Customer Care to ask where my credited voucher is so I can purchase Office -only to be told that a reimbur*****t was only logged on the 06 February and that can take up to 14 working days to complete.

I am honestly in awe at how unhelpful, uncommunicative and unbothered Customer Care is. I have spent so much of my own time and money phoning THEM to find out what is going on. To date - three and a half weeks of running after them to understand what is going on. And now to be told I need to wait an additional 14 days to get my voucher back.

Utterly pathetic service.