USELESS & ZERO CUSTOMER SERVICE

my son ordered a desk/table and he received it well on time, and when he was assembling it he discovered that in the box there are 2 legs of the same side of which makes it impossible for the table to be assembled to the completion. he called the online customer service and went further to sent an email, in all his efforts the company just acknowledge his communication with a reference number/s. On Saturday 28/12 we called and requested for cancellation of all the empty promises made and requested for a refund, I then asked about the turnaround time and I was told is 24 hours and till today no one has bothered to contact us. Today around 10:45 I made another call and I was told that the turnaround time is not 24 hours but rather 24 working hours. they are refusing for me to drop the table to the nearest branch while their staff and managers are so useless and ***********. Companies like Incredible Connections do not deserve even 1 star rating at all. The complaint was lodged long ago and still we are being told different inconsistent stories

ALL I WANT IS MY MONEY FROM THIS USELESS INCREDIBLE CONNECTION