Useless service incredible connection Pavilion

For being a high tech store this incredible connection based at the pavilion Westville should be renamed incredibly Useless. Try phoning calls go unanswered. The staff are incredibly lazy , unhelpful and for the most part on a go slow.

Last year February I bought a blackview tab 60 for the most part it refused to connect to any wi-fi until I had to get a sim card and buy data bundles. After a few months and several hundred rands spent on data bundles I took the tablet back to incredible connection Pavilion where I waited ages to be served. After some time I got service and the staff attending to me verified my problem and said he was going to book it in to technical support. I agreed after a few weeks I was notified my tablet is fixed and ready for pick up. After inspecting my tablet at the store before I left I realized the screen protector was missing I brought this to the notice of the staff serving me he stated he will get in touch with the technical department to investigate. He told me he will definitely phone me the next day and I was handed back my tablet without a screen protector.

I waited 2 days no follow up phone call , I tried calling but the phone went unanswered. I personally had to go in again and once again they said they will contact their technical department, but they delayed serving other customers and I left . I phoned continually thereafter after about the third day someone answered the phone I explained him the situation once more and he said he will get back to me . Now after failure of communication with them today 23/03/2024 I noticed a mild crack on the actual screen I phoned after about 5 attempt's I got through a male answered I asked to speak to a manager and he put the phone down on me.

I physically had to go in the same day I stood at the technical counter for over five minutes staff saw me but being arrogant in nature continued chatting amongst themselves a few were congregated and we're on their cellphones and isolated themselves from the rest of the store check your camera's. I flagged a staff member standing idle and I told him I need service he told me someone will assist me soon, and he walked away.

Finally a female manager was forcefully called after I raised my voice she acknowledged my complaint about my tablet and her Useless staff, whilst there another gentleman started throwing a tantrum when the person serving him abruptly left him and disappeared like the rest of the staff. This female manager who was dealing with me had to leave me and rush over to assist the other customer. Due to the inefficient staff and their don't care attitude and forgetting my issue completely I now have a cracked screen. That's why there's a screen protector to prevent damage to the unit itself. I left my device there and I will not be picking it up till they replace the screen and the screen protector. They have no after sales service and the majority of the staff are either useless , on a go slow or think they are in a holiday resort. Staff need to be trained on customer service and at the end of the day they need customers to come in to pay their salaries.