USELESS

Incredible Connection Sandton. What a waste of time. I took my laptop in on the 7th of November, for water damage and for a tiny crack on the bottom of my laptop. They informed that it will take 7 - 21 working days. I confirmed that this is okay. I phoned after about 2 weeks. They say it is still in repairs. My boyfriend then phone just before the 21 day mark. They TOLD US it will be ready on the Monday which was the 21 day mark. We then phoned them in the morning, they stated that we were lying, that they didn't say it was ready and saying that their calls are recorded. My boyfriend got the manager to call AND email me to apologize. I only got a call, and the manager stated that it will be ready during the week. I phone them on the Friday, they then said THE PARTS FOR MY LAPTOP WILL ONLY COME ON THE 20TH OF DECEMEBER?!?! I admitted defeat and carried on. Please also take in mind, I have a job where I needed my laptop. They did not give a flying f**k. My boyfriend and I then called them on Saturday the 17th of December, we eventual ask them to please send the laptop back, as they were wasting my time. I called them today (19th) they stated that the laptop will be coming back from the tech team in Fourways as we requested, I just wanted to find out what part is needed and has anything been done to my laptop. They told me nothing whatsoever has been done to my laptop, at this moment, I was already over the edge. THEY ARE USELESS SERVICE AND WHAT THE ACTUAL F**K WERE THEY DOING FOR A MONTH AND HALF ON MY LAPTOP. If I was the manager I would be so embarrassed about this service. There was no communication to me as the customer, I had to call in for any updates. YOU GUYS ARE SO USELESS.