Used Demo Laptop Supp**** on New Vodacom Contract – Misrepresentation

I took out a brand-new Vodacom data contract through Incredible Connection, which included a MacBook Pro as part of the deal. I was assured that the device was recently on display and in excellent condition. However, what I received was a heavily used demo unit—completely misrepresented during the sale.

Upon inspection and further investigation through Apple’s iStore, I discovered that the device was over three years old and had been kept on continuous charge while on display for more than a year. This resulted in serious internal damage, including a faulty battery and a compromised motherboard. Apple confirmed that the laptop is out of warranty and cannot be repaired under standard conditions. Replacing the battery alone would not fix the larger issue caused by prolonged overheating.

This is a clear case of misrepresentation under Section 41 of the Consumer Protection Act. At no stage during the sales process was I informed that the MacBook was a used demo unit, let alone one with severe wear and internal damage. I was led to believe I was receiving a new or nearly-new device as part of a brand-new contract.

I have tried multiple times to resolve this matter in good faith, requesting documentation about the product’s display history and offering solutions that would protect my data during potential repairs. These requests have been ignored, and no resolution has been offered.

Consumers have the right to accurate, honest information—especially when entering into long-term financial agreements. I am asking for this issue to be properly addressed Title: Used Demo Laptop Supp**** on New Vodacom Contract – Misrepresentation

I took out a brand-new Vodacom data contract through Incredible Connection, which included a MacBook Pro as part of the deal. I was assured that the device was recently on display and in excellent condition. However, what I received was a heavily used demo unit—completely misrepresented during the sale.

Upon inspection and further investigation through Apple’s iStore, I discovered that the device was over three years old and had been kept on continuous charge while on display for more than a year. This resulted in serious internal damage, including a faulty battery and a compromised motherboard. Apple confirmed that the laptop is out of warranty and cannot be repaired under standard conditions. Replacing the battery alone would not fix the larger issue caused by prolonged overheating.

This is a clear case of misrepresentation under Section 41 of the Consumer Protection Act. At no stage during the sales process was I informed that the MacBook was a used demo unit, let alone one with severe wear and internal damage. I was led to believe I was receiving a new or nearly-new device as part of a brand-new contract.

I have tried multiple times to resolve this matter in good faith, requesting documentation about the product’s display history and offering solutions that would protect my data during potential repairs. These requests have been ignored.

Consumers have the right to accurate, honest information—especially when entering into long-term financial agreements. I am asking for this issue to be properly addressed