Unsatisfied with Service delivery as well as unnecessary charges paid.

I purchased a Proline laptop on special on 15 July 2023. I mentioned to the assistant that I already have Microsoft Office on my cell phone to use. She insisted that I purchase an additional one for the laptop. I paid R1,199.00. I have not used this voucher as I already have access to Microsoft Office when I setup the laptop through my email. I returned the laptop due to factory faults. I insisted on a refund, and still had to pay a R500 handling fee. I had the laptop a week. Upon arrival at Incredible Connection Clearwater Mall, the IT assistant charged me R200 to look at the laptop for 2 minutes to establish why it was freezing all the time. I was upset to pay R200 for the 2 minutes that he was gone and returned to say he needed to send it to the factory. I insist on a full refund for the handling fee, the R200 IT fee as well as the voucher for MS Office 365. They offered to wright my contact details in the book in case someone wants to purchase the MS Office 365. I gave them the Product Key number and thought I could perhaps give it to a friend as a gift. She informed me that the Product Key does not work. So either its faulty, or the key has already been used by someone else. I insist on a total refund of R1199, plus R500 handling fee plus R200 IT fee as none of this was my fault. My contact details are *** or ***. If I do not get my full refund, I will definitely go public with this as this is daylight *******!