Unsatisfied purchase of Acer Laptop

<p>Dear Sir.</p> <p> </p> <p>I purchased a brand new Acer laptop on the 20th May 2016. It came with a free Bitdefender antivirus software which i registered. I have been using secure Wifi for more than 2 years. Within a week, my laptop was so hacked i could not sign into it. I took it back to Incredible connection and they reformatted my hard drive. They also installed another antivirus on it. That cost me 420.00. A few days later the same thing happened and again my harddrive was formatted and I requested that all setttings for remote access be disabled. Since its return i cannot get onto my desktop. It is now August. My laptop is my income and since May I have had the pleasure of using it in total for probably 3 weeks. </p> <p>Your branch manager in Bayside centre, who has no IT experience he told me, is trying to convince me that its my fault and they will have to open the machine up to see if a sim card has been installed becuase they also cannot fix it. But then the warrentee falls away. I am 6 months away from a degree in computer science but hardware is not my forte. I am a programmer. I have not made a cent of income since May due to this.</p> <p> </p> <p>I do not want a replacement as Windows 10 is obviolusly the proble,m, I will not settle for anyhing less than refunding me. I have a right as a consumer to be satisfied with what i purchased. This machine as i iunderstand was the demo model becuase its power cable is also not insulated properly. I am generally a very pleasant person but I have had enough with their attitude and bad servfice. Please can you assist?</p>