Unprofessional horrible service

I have received the most horrible service ever from the Incredible Connection store in clear water.

I purchased a brand new gaming laptop and within two months my hard drive broke. The charged me for installing new windows after they formatted my hard drive and confirmed it is broken. The technical consultant **** and said I wanted to upgrade my laptop when in fact it broke.

I logged a complaint and saw the store manager that confirmed my hard drive was broken. Gave me a refund of the windows installation and said I should return on Tuesday for new Hard drive as promised by the store manager. I went back to the store, the hard drive did not arrive and said he would call me before the end of today. No call received.

This is horrible service that I received and would not recommend anyone to go to incredible connection in clear water.