Unprofessional and Pathetic Service

I would like to share my experience as a customer received yesterday by the manager and staff of Incredible Connection at the Pavilion Branch.

Upon arrival entering the store there was no sales assistants in sight, I walked through the store looking for someone to assist. I eventually found what I had come to purchase, it was an XBox One S 1TB gaming console advertised for R3999,99 which includes the XBox One Console, two controller's, a choice of one game and a 3 months Live card to utilise on an online game.

After standing at the item for several minutes, I approached the till point and there I see all the staff busy talking away with each other. I asked one of them to please assist me in getting the abovemention deal and their response was "Sorry, it's all sold". The staff member then begins to chat via the phone to someone.

I then approached another employee who told me that the item I wanted has been sold out a while ago and that no stock has arrived, he mentioned that stock will probably arrive early in the new year. At this time I had no problem and stated that I was there now and I would like to get a call back voucher or something equivalent that the store has that will enable me to purchase the same item in the same store at the same price that it was advertised as I did come now to purchase it at that price, the response from the employee was that they did not do that.

I then asked to please speak to the manager of the store, the lady did not want to speak to me and sent a message with the employee that they don't do that and it's while stocks last. I asked again that I personally talk to the manager. The manager then came out and I explained the situation to her, she said there's nothing instore and I came to purchase it too late, I explained to her that the adverti*****t does not say while stocks last but did say that prices are valid from the 26th November 2018 to the 24th December 2018. The manager then tried to prove me wrong by trying to look for the text that could substantiate her argument, unfortunately for her there was none. She then made the comment saying you cannot come to the store so late in the deal and expect to get what you want. At this point I knew that this manager was not going to be any assistance at all, she could have checked at other branches in Durban but she did nothing and was absolutely useless. I eventually walked out the store an annoyed and dissatisfied customer.

I walked directly to Game, assistance was given immediately when approaching the electronics section. I then explained that I saw a deal in another store that was cheaper, they said the will beat the price and they do have stock. Unfortunately the deal that Game had and the one that Incredible Connection had was not identical so they could not match the price, but tried to still assist which I felt was great service.

To the Manager of Incredible Connection Pavilion and the Customer Care Branch of South Africa, I would like to state on record that the service I received was extremely unprofessional, unfriendly and not helpful at all, further more I feel that your employees need to be more helpful and approachable to customers as I did notice there were other customers waiting to be helped. I would also like to add that the marketing branch please add onto the sales leaflets that items are only while stocks last or a limited number of items available so that we as customers know that we should call the store before wasting our time and coming in if there is no stock. If the policy does not exist then I suggest you should offer the customers call back vouchers or something equivalent that the store has that will enable us to purchase the same item in the same store at the same price that it was advertised as we did come now to purchase it at that price. I have never experienced this before as many of the major retailers do give call back vouchers to purchase the item at the same price when stock arrives. Incredible Connection definitely needs to up their game in order to be on par with other retailers.

Thank you