Unjust Handling Fee Charged Despite Returning Product in Perfect Condition

I am extremely disappointed with the service I received from Incredible Connection. I purchased a watch, which I quickly realized was not what I wanted. After examining the product, I returned it in perfect condition – still in its original packaging, untouched, and undamaged.

However, despite meeting the conditions outlined on your website and in line with the Consumer Protection Act (CPA), I was still charged a 10% handling fee. The website clearly states that a handling fee of up to 15% may be charged if the product is not returned in its original condition, yet my product was returned in exactly the same condition it was purchased.

I am disgusted by this unfair charge. Not only is this misleading, but it also feels like a blatant attempt to charge customers for no reason when they have followed all return protocols. I expect a full refund of the handling fee and a clear explanation as to why I was charged this fee when I returned the product in perfect condition.

I hope to receive a prompt response and resolution to this issue. If not, I will be forced to escalate this matter further.