IC
Ivor C

1 reviews | Active since Apr 2015

21 Dec 2015, 16:33

Uninformed staff and unclear advertising

I walked into the Blue route Mall branch, on the 21 December 2015, with the intention of purchasing the R99 icloud storage special. I asked the cashier for a voucher and he didnt know what i was talking about. He called his colleague and the lady informed me that the special ended on Sunday the 20 December 2015 and that the new price was R199. On the website interactive catalogue it states specials from 03 December 2015 till the 24 December 2015. If the R99 storage special was ending earlier they should have mentioned it clearly in the catalogue.

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Replies (1)
Incredible Connection
Incredible Connection's reply21 Dec 2015, 17:22
Official
Hello psych3,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 722641.

Thanks and kind regards,
Customer Resolution Center