Unhappy Clients Poor Service Incredible Connection Retail Park East Rand Mall

Its with great disappointment that Incredible Connection East Rand Retail Park. Last week Friday my husband was at the store to apply for his credit contract however there was a story that he requires a few things which he had on hand as it is they could not help him on the Friday. Saturday morning my husband was back at the store with all documents ready and started the application process that took almost two and a half hours. The delay was their biometric system was not working which took time to sort out then their scanner was not working to scan my husbands documents that took time to fix lastly their speedpoint machine does not work in order to do his Debi Check. Once all these obstacles was resolved the sales Lady by the name of Patricia advised that since the speedpoint machine does not work my husband will have to go to the bank and accept his Debi Check he did that and there was no Debi Check on his account. On Tuesday this week he called Head Office they advised that his application has no expired and he will have to redo the application from scratch again. To me this is extremely pathetic and unfair as this contract is extremely urgent however the store and the branch is not helpful in any matter. To start this application again it would take another 3 days to get feedback on everything. Poor service unhappy clients.