UNHAPPY AND WANT MY REFUND

THIS EMAIL IS FROM A VERY ANGRY CUSTOMER……

I purchased a iPhone 13 pro @ R 21 499 ( eft payment date 10 September 2022 ). I was told delivery within 2-5 working days by the customer service consultant and on facebook messenger I was told 3-6 working days. Yesterday was the 6th day and after calling and calling got hold by Skynet ( waybill JDG*** ) order will be scheduled for today (Tuesday 20.09.22 ). I am not sure since when the client must call in and ask for delivery. This morning I receive a sms, ORDER WAS DELIVERED : ( sms is lie, no delivery was done )

I then called Skynet only to be told my order was cancelled. Reached out again to Incredible connection on messenger and I am told to call customer service, again I am not valued as a client because I must call. I asked since last week that someone call me and to date no one called me. I was planning on taking this order bank to a store to exchange for a more expensive mobile phone but I WILL NEVER PURCHASE FROM INCREDIBLE CONNECTION EVER AGAIN. My first time Purchasing and it was the worst experience for something that was IN STOCK .

Speaking to your consultant this morning, your system is not even updated accordingly and still I am told delivery today. I wanted to speak to A MANAGER and was told she is on a call with HR, AGAIN THE CLIENT IS NOT IMPORTANT.

Bottom line is , I WANT MY REFUND TODAY AND COMPENSATION FOR HAVING MY MONEY FOR 8 DAY WITH NO DELIVERY , AND NO CUSTOMER SERVICE.( I AM NOT GOING TO WAIT DAYS FOR MY MONEY )

ALSO, I WANT THE CEO’S EMAIL ADDRESS