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Your slogan "Make Tech Easy" is the biggest load of "B***sh*t*. I did my research went onto their website, was looking for the Xiamo Note 9S 128. They had it on special, checked which store had stock of the item I needed and rushed off to Gateway to purchase it. The biggest mistake. At the store I asked for the phone I was looking for the lady went to the stockroom to get the phone. I paid R5299 and as per their policy the phone has to be opened in the store to ensure that the screen is not cracked. When she opens the box it is a grey not the black phone I requested. They do not have the colour I asked for, this after I checked on the website and after I told the lady what I was looking. I ask for and get a credit, this all within 10 minutes. Look last night my credit it not through so I think okay maybe it will happen overnight. I call the store today and I am told it takes 5 to 6 days for the credit to come through. So for Incredible Connection mistake I am workout a phone and my money, I cannot buy a new phone and they earn interest on my money. Just a cherry on top, I saw a better deal for the same phone online last night with Take A Lot, R500 difference and loose out on the deal because Incredible Connection has decided to hold onto my money.