Unacceptable after-sales assistance

I am extremely disappointed with my recent online purchase through Incredible Connection, in partnership with HiFi Corp, Discovery and Hisense.

We bought a new dishwasher which was delivered faulty, and we have not been able to use it even once. It has now been close to a month of trying to have the unit collected and refunded, yet we keep being passed back and forth between Incredible Connection and HiFi Corp. No one is taking accountability for this situation.

It is also very concerning that Discovery Bank endorses this partnership, as there appears to be a complete lack of clarity, ownership and customer support. No one seems to know what is going on or how to resolve the issue. To make matters worse, nowhere on Incredible Connection’s website does it clearly state that appliances may be fulfilled through HiFi Corp, or that customers could face such difficulty when trying to process a return.

I strongly advise others to think twice before purchasing through this platform. The lack of transparency and after-sales support has been unacceptable.