*****ulent purchases: ***

I would never recommend this shop to anyone their managers they do not word called treating the customers fairly.They have no clue what is happening and what to do with the situation concerning *****ulent purchases

29/12/2025 someone purchased the items online using my happy pay account for R16547

29/12/2025 Incredible connection 15:07 order :***9/12/2025 Zar world 15:21 29/12/2025 Zar world 15:21

Someone tempered my details and they used theirs to order using my account no delivery and no sms on my side.Today on the 25/01/2025 im getting 3 sms that I am due R2250 I should pay that's when logged into my account I saw that 3 orders were purchased on my name.I went straight to the shop as there is order numbers online on happy pay.To my surprise when ask at the shop for the proof invoices for items said I bought for this amount they are refusing because my ID number was used to order but the details of the order and delivery details for someone else.They told me I can those documents when I had involved the police said OK its fine.I went police station to open the case they gave first affidavit and they require those invoices proof of *****ulent activities in my name for the items that was bought.Zar world have handled the matter when came affidavit and police gave printed all invoices with details and contact number that was used taken by the police as evidence. Incredible Fourways are refusing the documents now they requirements different things they now want the legal document. The legal documents for what police are there evidence is needed for case. Some people are difficult for no reason.We know the popia act and we respect that In 2 days if dont pay for transactions purchased *****ulent on my account will be affecting my own damn credit record.The payment they want is from me not the *****ster person why can't release information to the police to deal with case.As you cannot open case without the evidence what proof are you showing as this things they use their wom email address and cellphone. I have no invoices on my side.The case has been opened pending documentation from Incredible connection. Seem like to me if don't release such info meaning like *****ulent to continue on my account.Why can't provide simple info from order number to delivery date as we got from the other company. This is not treating customers fairly. I want your escalation department to make fourways release the documents tomorrow I will go again so all evidence is complete I dont want the up and down please.This my information used according popia act how did get info of mine if not inside job to order items and delete my emails and cellphone number.Why am I being told when about payment. Whose invoice was it sent to.Between you and happy pay no verification was done cause the name person released to the police its different to the the account holder of happy pay.I am also escalating with Happy pay but also want invoices from you so that the ***** can be catched.