*****ulent and pathetic service

Bought a twin tub Hisense washing machine from incredible Connection. It arrived on the 29th April 2024. Used it once to test it out and it worked fine,then Saturday(4th May) when I used it again it was faulty. I contacted them on that day but they were closed. Tried again the Monday the 6th May and they said that someone would contact me and that they would send someone out probably that Thursday or Friday. Well that never happened! Contacted them again several times but still nothing!! I need my washing machine to work. The machine is brand new!! So basically I bought a faulty prosuct and they are not willing to sort it out! This should have been sorted.out the first week seeing that its new appliance! But all I get is the run around and people not wanting to deal with me and my complaints! My emails are being ignored by Tumelo Mkhaela who told me that it would get sorted. And the person in the reference ticket Mrs Boitumelo B Kobo store 06782 could also not be bothered! I would suggest that anyone wanting to buy from Incredible Connection to rather go to a different store like Game etc cause Incredible Connection will sell you faulty products and not provide service and will not fix/replace said goods.I now have a useless washing machine that's supposed to be brand new that's just standing here that I paid over R4000 for and I have to fork out money for a dry cleansers every week! Pathetic,*****ulent company. STAY AWAY FROM THEM!