*******/ *****ulent activity

I bought an appliance. No communication after I paid thousands for it as to it's status. Paid to call them to follow up on their customer service line who cannot call you! Item NOT in stock. No idea when or if it would return to stock. Emailed to ask when it was coming back and no response. Paid for more phone calls to be told 14-21 days for a refund!! So 3 weeks in total without the cash or machine. Huge inconvenience and stress- unnecessary. No indication on the website that the item was out of stock. " Stocklevels vary per region" does not mean "Out of Stock" as defined by law. This is llegal under the consumer long distance (online purchase) act to sell an item that you cannot supply. No mention of back ordering online nor any indication of timing. Not to mentioned bad customer service and reputation. How would you feel paying thousands to incredible.co.za and having to chase to find out what is going on, only to be told it's OOA. In there terms 'on our a$$es'. Then waiting up to 3 weeks for a refund, and no compensation because you don't have the appliance to use or your money. ********** service and ******* selling activity. Buyer beware. This business is linked to HIFICORP and Pepkor. If you are impacted too, contact the Consumer Goods & Services Ombudsman's (CGSO) to register your complaint. Ironically Incredible state they abide by their guides !

#Pepkor, #HIFIcorp, #incrediblecoza