****ty service from Incredible Connection

Ordered a device from their online store on the 27thFeb and waited for it to come(3-5days they said). Two weeks later I called to find out what's happening only to be answered by a rude consultant who said "he doesn't know " and when I asked to speak to the manager he said managers are not around, must have thought I'm an idiot. Someone called after I sent numerous emails and I was told it's out of stock and shipment is having a problem because of covid. I understood and requested that my order be kept as covid affects everyone. Looked for the same device with other online retailers and it seemed it was a problem all around. Got an email a day before the lockdown in March and I explained to the person that I will wait however if they feel my order won't make it to me they can make a refund. Fast forward to the past Saturday when I noticed one of their posts saying the stores are open. I left a message on their Facebook requesting a follow-up as I've not been successful with getting in touch with their call centre as the calls get dropped and nobody (even the people I had previously spoken to) don't respond their emails. And I sent numerous emails. So when I went back to check for a response on my message on their wall I see that they have written that I requested a refund. That was not the case the person I spoke to (Baleseng) had spoken to me and we reached what I thought was an agreement was that as soon as stock is available I be informed. What ****es me off is that they say their refunds take 10 days. If I requested a refund why do I still not have my money because it's now May. A friend of mine bought the same device and got it in three days from takealot. When I went to takealot their site is updated. On where they don't have stock it says before you purchase anything. Incredible Connection are just happy to be taking money and not delivering. I am very upset. I want my money back as in yesterday. The incompetence is worse than home affairs. The staff need to understand and undergo client services training. It's pathetic that they have me "asking for a refund" and two months later I still do not have it. Y'all wasted enough of my time, your service delivery is ****ty. I would not recommend anyone to buy from you guys. If only I read the reviews before making my purchase. You need to be reported somewhere. I don't know where as yet but I'm making it my business to know. ****ty service from what is supposed to be a reputable company. If the online store is too much for you to deal with close it the **** down and stop inconveniencing people. I want my money and I'm not waiting for another two months to get it.