Two sales lost in a week

Hi, this isn't really a complaint, just a bit of a fail. 1) I saw a MACBOOK Pro that was end-of-line and on sale on your website, so I used the chat option and the consultant said that my (insurance) Claims Card would not be accepted on check out, I asked if there was a workaround, he simply said no (name ommited). The offer was online only, with no store shipping as an option. You lost a ±R37000 sale. 2) I went into East Gate (while my new MAC was being software loaded at iStore) - your staff were uninformed and the technical guy who they interrupted while busy with a customer seemed overworked. Also your store is undergoing renovations and the stock was piled everywhere without any order and the (2) sales consultants did not know what a hard drive enclosure was. Ended up going to PC VITAMINS for the needed advice, that guy was so smart and helpful.

No real complaint from my side, just service concerns, but you did lose two sales in one week.