TV broken

I bought a TV from Incredible Connection on Clearwater Mall and earlier this year it went blank. I have informed about it and they took three weeks to fetch it and send it to Hisense for repairs. Last week I called Hisense to ask if he TV is finished with the repairs or not. Thy are finished with the repairs and I can't fetch it myself because of the corona virus. I informed Incredible Connection about the delivery but nobody is attending to my issue. It's a second month now with a tv.