Trickery in Paarl

<p>I am a regular customer at Paarl Incredible connection, or shall I say was. I am well known in the Paarl store. It is the second time I feel management is treating my reasonable requests poorly.</p> <p>I had asked my wife to bring in one of our laptops I bought very long ago, probably 5-8 years ago. I can't even remember from which shop. I do not keep the old invoices beyond warranty or they are archived by year with the book keeper, with other words not easily accessible. I brought in the laptop for repair: </p> <p>The charging port at the laptop (those finicky plugs at the side of the laptop) was broken and needed repair.</p> <p>Incredible connection took on the repair and phoned a week later that they would need the original purchase slip. I was flabbergasted who would keep invoice slips beyond warranty and tax period ? Easy to establish that this laptop is at least 5-8 years old. and I did not expect or ask for a warranty repair.</p> <p>Is that a new sales trick? don't repair to force the customer to buy a new machine?</p> <p>Being under time pressure my wife has to drive there again today 1.3.2017 to fetch it and take it unrepaired with to China and spend precious holiday time to have it repaired in China.</p> <p>Customer service spells differently in Paarl Incredible Connection</p> <p> </p>