TOTALLY UNACEPTABLE SERVICE

I bought an Epson l550 printer from Incredible Cresta. It has only printed +- 330 A4 pages and no longer prints. It has been back to Incredible/Epson four times and is still not repaired. Each time commitment is made to resolve the problems. The store manager, Kevin, makes promises that are not kept. In this regard I have not received any satisfaction, be it service, returning of calls or promises kept. At the in house technical department the printer was just left standing on the floor amongst boxes thrown into the corner. No care taken to look after it in any form.<br> Eventually the manager advised that he would write off the printer and supply an Epson in replacement. Spoke to Sonja who advised that they did not have a replacement L550 printer but one with the same functionality I would have to pay in a substantial amount. This I find unacceptable as the printer was still under warranty.<br> I have also attempted to contact their 0860 number and the JD Group, left messages etc to no avail. It would appear that the keeping of promises, returning telephone calls and unacceptable service is very lacking in the business.<br> I still have no printer and who knows what will be the next mov