Totally incompetant

<p>I ordered goods on the 26th November 2016, was told it would take 5 - 10 days for delivery (I will give them the benefit and say it is working days, although it was not stipulated).</p> <p>We are now on Working Day 12 and I do not even have a tracking number which they said they would send!</p> <p>Received an email on the 6th December advising that all deliveries would still be delivered on time!</p> <p>I phoned Incredible *******ion last week and was told it is Fedex's fault. Sorry, a customer service agent does not blame the courier. Disgusting..........</p> <p>I have now posted on Facebook and was asked to send order which I did, and was told Customer Services has a 24 hour turnaround time. Not good enough. </p> <p>My order is already late, and I needed it on Friday already!</p>