Took Laptop In SIX Weeks Ago, NO Repair Done YET!

- Took my work laptop in for a screen repair on 25 January 2016. It was still under warranty<br> - Never received any feedback as promised & had to call numerous times to follow up<br> - After a week the laptop was STILL sitting with the branch as they claimed they were waiting for a courier to collect<br> - I was informed it was to be sent to Cape Town for repairs & they're waiting on the courier<br> - After 2 weeks, I called & realised my urgently needed laptop was STILL sitting there collecting dust<br> - Phoned the branch manager to ask for intervention but was told the same thing: \still waiting for the couriers\"<br> - During the 3rd week, I called Head Office to explain my situation & was informed that NO Incredible Connection (IC) couriers take so long to collect. They called the branch & the branch then told me the courier had jst come<br> - The receipt stated that a collection request was ONLY made from the branch on 15 February 2016, meaning the branch had **** for the previous 3 weeks & that my work laptop had just been sitting there<br> - Discovered they **** abt the laptop going to Cape Town as there was a branch in Sandton<br> - IC does NOT want to pay the repair company & expects me to now pay. Wk6 now"